Taxi, For-Hire and TNC Complaints or Compliments

File a complaint or compliment about taxi, for-hire or transportation network company (TNC) drivers or their vehicles by calling the Seattle Customer Service Bureau at 206-684-2489 or clicking the button below:

File the complaint or compliment

Report a driver who:

• Overcharges.
• Refuses service.
• Refuses to pick up a passenger.
• Is not licensed.
• Is reckless or unsafe.

Report a vehicle that:

• Is unsafe.
• Is dirty or unsanitary.
• Has broken or missing equipment.

Valid complaints will be resolved in the form of a written apology, reimbursement of fare or any other reasonable action. For more information, see these pages:

Taxis, for-hire vehicles, TNCs and limos: telling them apart
Taxi fares: How much does a ride cost?

When you call

If you call to file a complaint, be as specific as possible about your experience. A receipt is helpful. If possible provide:

• Date, time, location of incident.
• Vehicle description (color, company, car number).
• Driver description.
• Where your trip began (in Seattle or outside Seattle).
• How you requested the ride (on the street, by phone, through online application).