Permitting Customer Service Support

How long will your permit take? 

More information about our Street Use Permitting Timelines  

For Traffic Permits  

For Street Use Permits

  • Inquiries, email or call (206) 684-5253
  • Visit the permit type website on our Permits Page or, visit our how to apply for a permit help articles for step by step instructions
  • Street Use (ONLY) Virtual or Phone Coaching Appointments:
    • Available Monday – Friday from 10:30 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m.
    • Email or call (206) 684-5253 to schedule. (Include your name, email address, permit number, and questions so the reviewer can prepare in advance of your coaching session). 
  • Email the assigned reviewer for:
    • Corrections required response clarification or questions during technical review
    • Permit status inquiries outside the permit timelines posted below
  • Email the assigned inspector for:
    • Job start changes after the Initial Inspection has passed
    • Inspection questions including notification, inspection results etc.
    • Schedule an on-site meeting
  • Mail Street Use documents such as Street Use bond and/or Indemnity Agreement:
    • SDOT Street Use, PO Box 34996, Suite 2300 Seattle WA 98124-4996 
  • To submit a general complaint, construction complaint, compliment, comment or suggestion for SDOT: Visit our Customer Service Bureau 

In-Person Services

SDOT is offering limited in-person support available through our new SDOT Customer Information Desk where you can drop off documents, receive in-person language help, and assistance with applying through the Seattle Services Portal as well as some technical coaching.

Traffic and Street Use SDOT Customer Information Desk: 

Hours: Tuesday, Wednesday, and Thursday from 10:30 a.m. to 3:00 p.m.

Location: This service is located on the Fourth floor of the Seattle Municipal Tower at 700 5th Ave.  

How to Estimate Permit Timelines for Street Use Permits

You can find more information on the following topics in the Understanding the Street Use Permit Process, Record Status, Target Dates, and Permit Timelines help article.

  1. What are the Street Use permit process steps?
  2. What happens at each permit step and how does it get assigned?
  3. How do I check and understand the status of the SDOT Street Use record?
  4. What does Targeted For date mean and how is it determined?
  5. How long does the overall permit process take?


Greg Spotts, Director
Address: 700 5th Ave, Suite 3800, Seattle, WA, 98104
Mailing Address: PO Box 34996, Seattle, WA, 98124-4996
Phone: (206) 684-7623

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The Seattle Department of Transportation (SDOT) is on a mission to deliver a transportation system that provides safe and affordable access to places and opportunities for everyone as we work to achieve our vision of Seattle as a thriving, equitable community powered by dependable transportation.