Service Quality Survey

The Department began conducting Service Quality Surveys in June 2006, and conducts 2-4 surveys per year, spread throughout the year. 

The surveys randomly select people who have called 9-1-1 and had an officer dispatched to assist them to get feedback on the service provided by the department.  Callers are contacted by phone within two weeks of their calls to 9-1-1.

The survey measures: 

  • The overall service callers received as well as
    • The service provided by the 9-1-1 operator.
    • The assistance provided by the officer who responded to the call.
  • Callers views on the responsiveness and quality of service provided by the Department overall and by officers who serve their neighborhoods. 
  • Callers overall feelings of safety in their neighborhoods, how those feelings were affected by the incident that led to their calls to 9-1-1, and how they felt after receiving SPD services. 


Sue Rahr, Interim Chief of Police
Address: 610 5th Avenue, Seattle, WA, 98104-1900
Mailing Address: PO Box 34986, Seattle, WA, 98124-4986
Phone: (206) 625-5011
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The Seattle Police Department (SPD) prevents crime, enforces laws, and supports quality public safety by delivering respectful, professional, and dependable police services. SPD operates within a framework that divides the city into five geographical areas called "precincts".