Health Literacy and Benefits 101
Seattle Human Resources believes in continuous learning and the power of making informed decisions. Everyone needs to be able to find, understand, and use benefits, health information, and services at some point in life.
With the Health Literacy & Benefits 101 Initiative, we aim to:
- Educate employees about benefits, insurance, and healthcare to help them maximize their City benefits package - getting all the care they need and only the care they need.
- Foster savvy healthcare consumers who prioritize well-being and make confident, quality care and cost decisions.
- Advance equity in benefits and healthcare to ensure people of color in the City health plan receive quality care and outcomes.
Q1 January – March: Key Terms
The first quarter features content that centers on the building blocks of benefits and healthcare - definitions and terms. Resources will focus on simplifying components of insurance and benefits in a way that everyone can understand to build the foundation of informed decisions.
Q1 Citywide Webinar Topics
Seattle Human Resources hosts monthly learning opportunities to support the Health Literacy and Benefits 101 initiative. Find the Q1 topics and registration links on the Well-being SharePoint or the monthly benefits calendar. Recorded webinars are accessible for on-demand viewing on the City of Seattle Benefits Vimeo page. Upcoming topics for the January launch include:
- OIC - Balance Billing Protections Act
- How to Access Care & Connect with Your Care Team
- Finding Care with Accolade Advocacy
- Getting the Most out of Your Health Benefits
- How to Prepare for a Doctor’s Visit
- Financial Insurance Basics
- Benefits Simplified by Aetna
- Knowing Your Benefits Resources
- Healthcare Demystified
Featured Q1 Health Literacy and Benefits 101 Resources
- National Cervical Cancer Awareness Month (January) - Cervical Cancer Screening Made Simple
- Ask Me 3 – Questions for Every Doctor’s Visit
- Benefits and Insurance Glossary of Terms
- Making Doctor’s Visits Productive
- Why is it important to get a second opinion
- Understanding Dental Insurance Basics
- Understanding Vision Insurance Basics
- Video: Understanding Kaiser’s Integrated Model
Accolade Advocacy Services* – Finding Care & Getting Answers
Accolade Health Assistants make navigating healthcare easier. Whether you are looking for an in-network doctor, have questions about your benefits coverage, or run into a billing issue, Accolade can help.
- Call 1 (866) 540-5418 Monday thru Friday, 5:00 am to 8:00 pm
- Visit the online portal at member.accolade.com to send a secure message or
- Download the Accolade mobile app to connect.
- Accolade - Finding Care Flyer
- 2ndMD – Medical Second Opinions from the Comfort of Home
*Available for members on the Most benefits plan